Refund policy
Find the information needed to discuss a ZoneMori purchase.
Updated: 16 October 2026
Refund requests
Keep your purchase reference, purchase date, amount and a description of the problem. Use the Support guidance to prepare your request. Do not include a full card number or security code.
Review and statutory rights
Refund eligibility depends on the purchase circumstances and applicable law. Mandatory consumer rights remain unaffected. A help-page visit is not a refund confirmation.
Confirmation
Any approved refund must be confirmed through the original payment channel. Processing times depend on that provider.